Please contact our friendly Customer Care Team. We will be happy to send you the correct item or the one that is missing. In the case of incorrect item sent, please return it to us and we will refund you the postage costs.
Please contact our Customer Care Team. We will exchange the garment for you if we still have it in stock or we will provide you a full refund for the faulty item. You don’t need to return the faulty item to us…you could give it to a charity!
We produce our collections in small quantities in an effort to stop the culture of overproduction. So, when it’s gone – it’s gone… you can always contact us by email and enquire… you never know – we will do our best help you.
Please contact our Customer Care Team. We will be happy to investigate the issue and find a solution for you.
You can check the status of your order through the tracking number you have received from us when we dispatched your order.
Please take a look at our Shipping Page for a full list of the delivery details.
You can contact our Customer Care Team and change the details of your delivery address. Please do it in the shortest time possible after you’ve placed your order to ensure it can be changed before the order has been dispatched.
Yes, we ship to UK, Europe and outside Europe.
You can return all goods to receive a refund, exchange or credit - if you do so within 14 days from the date of delivery. All return items must be sent with a completed return form. For more info please take a look at our Returns Page.
The customer is liable to pay the cost for the returns unless the wrong item is delivered or the product is faulty. For more info please take a look at our Returns Page.
Refunds will be made within 7 days after receiving your return. The refund will be transferred to the credit card / PayPal with which you made your initial payment. You will get a notification email that advises we have issued the refund.
Yes, you can return an item bought at sale price. You can request an exchange, credit or refund to the value that you paid.
Don’t worry! CLICK HERE TO PRINT ADDITIONAL RETURNS FORMS
Yes...no…it’s complicate! Our cotton is all organic and our fabrics are eco, but they are not necessarily completely organic. We use a lot of eco fabrics: cotton, hemp, bamboo, rayon, wool…For a full detailed list of our fabrics please take a look at Our Fabrics page!
We produce our garments in a sustainable way in factories in Kathmandu, Bali, India and China. If you want to know more, take a look at Our Factory Code of Conduct page!
Yes, except our wool products. Please feel free to contact us for more specific information.
Our wool is not currently certified organic. All our merino wool products are certified from non-mulesed sources and carry the WOOLMARK® seal of quality.
Our buttons are made from Corozo – this is a natural plant based resin with the look, feel and strength of plastic with the advantage of being completely biodegradable.
We have a revolving programme of internships for a minimum of 3 months in our e-commerce department.
If you would like to apply, please send your CV and Cover Letter at firstname.lastname@example.org