Product Details

• Size Guide

  • 

    

• Shipping

  • EUROPE

    Order value under 50€ = 5€ Shipping

    Order value over 50€ = FREE Shipping

    Sent via UPS

    Delivery 3-5 working days (depending on country)

     

    ---

     

    REST OF THE WORLD (Outside EU)
    

    Order value under 200€ = 10€ Shipping

    Order value over 200€ = FREE Shipping

    Sent via Royal Mail or UPS - Delivery 5-7 days (depending on country)

    NB. You are liable to pay any local import duty & taxes.

     

    ---

     

    PLEASE NOTE

    All orders are sent using signed, trackable services via Royal Mail or UPS (depending on size & weight of the package). If there is no-one at the address to sign for the delivery either redelivery will be attempted by the courrier or a card will be left with details on how to rearrange delivery or where your package is being held for collection.

    All orders are processed up to noon every day. All orders received after this time will be sent out on the next working day (Monday to Friday).

    You are liable to pay any return cost for unwanted items. Komodo will only cover return expenses if you have received a faulty or wrong item.

• Returns

  • You can return all goods to receive a refund, exchange or credit - if you do so within 14 days from the date of delivery.

    ---

    Extended Christmas returns policy

    We realise that at this time of year many customers may be buying from us as gifts. All orders placed during November and December can be returned up to the end of January for exchange, refund or credit. 

     

    ---

    All return items must be sent with a completed returns form. CLICK HERE TO PRINT ADDITIONAL RETURNS FORMS

    Customer is liable to pay the cost of all returns, unless the wrong item is delivered or the product is faulty. In these cases Komodo will refund your return postage costs.

    Please note that the goods must be returned in their original unworn condition and with all packaging and tags intact. Please complete in full the returns form that was came with your order.

    In the case of underwear, lingerie and swimwear items, unless faulty these can only be returned if they are unworn, have their hygiene strips in place and if tried on, were done so while wearing existing underwear.

    For health and safety reasons, earrings are the only product that cannot be refunded or exchanged under any circumstance.

    We request that all goods are returned within 14 days of the date of purchase.

    We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags.

    Komodo will not accept returns for any non-faulty items or items that have been worn and tags removed. Upon receipt of an order, if any item has been received with no tags, customers should notify us by email as soon as possible if they wish to return them.

    In all circumstances you must complete the Returns Form in full. We reserve the right to refuse returns if this procedure is not followed.

    For your protection we strongly recommend that you use a recorded-delivery service or a courier that will offer proof of delivery. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received by Komodo.

    Return items should be sent to: KOMODO, 77c King Henry's Road, London, NW3 3QU, UK

     

    Exchanges

    Exchange items will only be dispatched after the returned goods have been received with a completed returns form and have undergone a quality control check.

    Please ensure you have read and understood thoroughly ‘How to return or exchange an item’ before exchanging goods.

    
    

    Refunds

    All items must be returned to us following the guidelines and conditions above before a refund can be issued.

    Refunds to you will normally be made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser's credit/debit card or Paypal account - excluding shipping charges unless faulty (please see above).

    As stated in our Delivery Policy, international customs duties and sales taxes are non-refundable for shipments outside the European Community (EU).

    
    

    Cancelling an item

    Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for thepurchase of any item within seven working days of delivery.

    However, we regret that we cannot accept cancellations of orders where the item has been worn, not in its original condition or without all its packaging and tags.

    In the case of underwear, lingerie and swimwear items, unless faulty these can only be cancelled if they are unworn, have their hygiene strips in place and if tried on, were done so while wearing existing underwear.

    For health and safety reasons, earrings are the only product that cannot be refunded or exchanged under any circumstance.

    To cancel this contract, please contact us giving the reason for the return as "Contract cancellation". Please package the relevant item safely & securely and send it to us with the original delivery slip so that we receive it within seven working days of the date that the item was delivered to you.

    For your protection we strongly recommend that you use a recorded-delivery service or a courier that will offer proof of delivery. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received by Komodo.

    Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

     

    This Returns policy does not affect your statutory rights as a consumer.

    If you have any further questions on our returns policy please contact us here : CONTACT CUSTOMER SERVICE or call us on +44 (0)207 7223523